Store owner replied:
Dear Theresa,
Thank you for reaching out and sharing your feedback. Receiving an item that doesn't work properly, especially without clear guidance on how to get the best use out of it, is genuinely frustrating, and I want to assure you directly that our team is here to help make things right.
We attempted to look into your details to see what happened, but we were unable to locate an account or order under your name in our system. I will be sending a message directly to your email shortly so we can verify your order details, provide clear step-by-step instructions, and assist you further.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com.
Best regards,
Nicky
Lunavia Customer Care Team
Poor quality machine it’s useless just like your nail treatment you can cancel my subscription however I deal with you again. I want a refund for all that I spent because you said your money back, guarantee your products a joke.
Store owner replied:
Dear James,
Thank you for reaching out and sharing your honest feedback. I am truly sorry to hear that the device and treatment fell short of your expectations, and I completely understand your frustration when you feel you haven't received the value you paid for. I want to reassure you directly that our team is here to help and make this right.
Because toenails regenerate gradually from the base outward, visible improvement takes time. Looking into your account, your treatment only recently began, and daily consistency is essential to allow clear, healthy nail growth to develop. That said, I fully respect your decision, and I have officially canceled your subscription so no further shipments or charges will occur.
We also stand firmly behind our 90-day money-back guarantee. I will be sending a message directly to your email shortly with the details so we can guide you through the refund process and ensure everything is properly taken care of.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@mylunavia.com.
Best regards,
Nicky
Lunavia Customer Care Team
It doesn't work, cancel my subscription and I want to be refunded the order I just got and return it
Doesn't come with instructions and never used one before. I really thought this would be a game changer being able to get toenails thinner, but can't figure out how it works, or that matter how to safely use it. Don't want to end up with a cut/sore area.