Need help fast?
Our Help Center lets you do more than just find answers. You can track your order, manage your subscription, change delivery frequency, update your information, and get product support — all in one place.
Most customers resolve their questions there without needing to contact us. Check it out before submitting a request.
Return and Refund Policy
At lunavia™, we want you to feel confident in every purchase. That’s why we offer a hassle-free 90-day money-back guarantee. If you’re not satisfied with your product, we’re here to help. Below, you’ll find answers to our most common return and refund questions.
What is your refund policy?
We offer a 90-day money-back guarantee. If you’re not completely satisfied with your purchase, you may request a full refund within 90 days of the delivery date.
How do I request a refund?
To request a refund, please email us at support@mylunavia.com and follow the instructions provided by one of our wellness experts.
Once your request is approved, you will get a confirmation email with shipping guidelines.
To find your order number, look for your order confirmation email in your email inbox.
Do I need to return the product to get a refund?
In most cases, we will not require that the product be returned to process your refund. In the event that you would still like to return your unused product to us, please email us at support@mylunavia.com (available 24/7) and one of our wellness experts will be glad to assist.
Who covers return shipping costs?
In most cases, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your product.
How long does it take to process my refund?
Refunds are typically processed within 48 hours of receiving your return. Depending on your bank, it may take additional time for the refund to appear on your statement.
Can I exchange my product instead of requesting a refund?
Absolutely. If there is another product in our catalogue that you would like to try, we can offer free exchanges.
Need further assistance?
Our Customer Support Team is here to help.
support@mylunavia.com (available 24/7)
9 AM – 6 PM EST, Monday to Sunday
Don’t hesitate to reach out with any questions—we’re happy to assist!
We’re committed to ensuring your experience with lunavia™ is as smooth and satisfying as possible. Thank you for trusting us with your nail health journey!
📞 Call us at +1-302-335-7108 — 9 AM-6 PM EST, 7 days