Shipping Information
Domestic Shipping Policy
- All orders are shipped within 48 hours of the order being placed.
- Orders are shipped Monday-Friday, excluding national holidays in the United States.
- Standard orders are shipped via USPS, while expedited shipping orders are shipped via Fedex or UPS (depending on your location).
Shipping & Processing Times
Once an order is placed, it will generally take 48 hours to have it processed. Since we offer multiple shipping options, delivery time can vary depending on which option you chose at checkout. For most addresses within the United States, parcels should arrive within 3-5 business days (excluding Sundays and statutory holidays).
| Standard Shipping (USPS) | 3-5 business days |
| Expedited Shipping (Fedex / UPS) | 1-2 business days |
Common Shipment Related Questions:
(1) Where can I find my tracking number?
An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.
We will be happy to assist you if you haven't received one or your tracking number doesn't work.
(2) How can I track the status of my order?
After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.
If you cannot find this email, please reach out to our support team via the methods found at the bottom of this page.
(3) My package hasn't arrived and it's taking longer than expected, what should I do?
If your order is taking longer than expected to reach you, please contact our 24/7 support team via the methods found at the bottom of this page and our team will work towards the best solution for you based on your latest tracking information.
Email: support@mylunavia.com
Phone: 1-302-335-7108